Legal documents

The documents that govern your use of AVM.AI

Contracts and agreements

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Data Processing Addendum (DPA)

Addendum governing the processing of personal data on behalf of the Customer. Available in Russian only.

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Service Level Agreement (SLA)

Measurable service quality commitments for access to the AVM.AI Chat-Bot service. Available in Russian only.

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Tariffs

Current Dialogue Packages, how they are purchased and used. Available in Russian only.

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Service rules

Rules for the integration service and for granting access to the AVM.AI Chat-Bot service. Available in Russian only.

Policies and public terms

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Public offer

Terms of the contract for access to the AVM.AI Chat-Bot service: subject matter, payment, rights and obligations.

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Privacy policy

What personal data we collect, on what legal basis we process it, how long we keep it and how data subject rights work.

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Terms of use

Rules for using the website and the Personal Account: accounts, intellectual property, limitation of liability.

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Cookie notice

Categories of cookies we set, why we set them and how to manage them in your browser.

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Consent to personal data processing

The consent given when a form is submitted: data collected, purposes, validity period and how to withdraw it.

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Refunds

Grounds and deadlines for refunding unused Dialogue Packages, and how to submit a request.

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Security

Organisational and technical safeguards, access control and incident response.

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Acceptable use policy

What is prohibited when using the Service, consequences of violations and account suspension.

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AI usage policy

How language models are applied, what happens to user data and where human responsibility remains.